Privacy Policy

Malwa Global Pty Ltd (ABN 74 703 170 370) is committed to protecting the privacy of its clients, website visitors and other contacts. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Malwa Global Pty Ltd is a professional business and consulting services provider based in Melbourne VIC, serving clients across Australia. Our website is located at https://malwaglobal.online and our primary contact email is ceo@malwaglobal.online.

2. The Australian Privacy Principles

The Australian Privacy Principles set out standards, rights and obligations in relation to the collection, handling, use, access, correction, disclosure and quality of personal information. We take our obligations under the APPs seriously and have implemented practices to ensure compliance.

3. Personal information we collect

Depending on how you engage with us, we may collect:

• Your name, business name and contact details (including email address) when you submit an enquiry or quote request;
• Information about your business needs and circumstances relevant to the services you have requested;
• Records of communications between you and our team, including emails;
• Technical data such as IP address, browser type and pages visited, collected through our website.

We will only collect personal information by lawful and fair means, and where it is reasonably necessary for our functions and activities.

4. How we collect information

We collect personal information directly from you when you complete forms on our website, send us an email, or engage our services. We may also collect information indirectly through our website analytics and from third parties you have authorised to share information with us.

5. Purposes for collection and use

We collect, hold, use and disclose personal information for purposes including:

• Responding to your enquiries and providing requested quotes;
• Delivering professional business and consulting services to you;
• Managing our business operations, records and client relationships;
• Complying with legal and regulatory obligations;
• Improving our website, services and communications.

We will not use your personal information for unrelated purposes without your consent, unless permitted or required by law.

6. Disclosure of personal information

We do not sell or rent personal information. We may disclose information to service providers who assist us (such as hosting, email and professional advisers), where that disclosure is necessary and subject to confidentiality obligations. Where information is disclosed to overseas recipients, we will take reasonable steps to ensure they comply with the APPs. We may also disclose information where required or authorised by Australian law.

7. Quality and security of personal information

We take reasonable steps to ensure the personal information we hold is accurate, complete and up to date. We also take reasonable steps to protect information from misuse, interference, loss and unauthorised access, modification or disclosure, using appropriate technical and organisational safeguards. Information no longer required will be destroyed or de-identified in accordance with our retention obligations.

8. Access and correction

You may request access to the personal information we hold about you, or request that we correct information that is inaccurate, out of date or incomplete. To make a request, please email ceo@malwaglobal.online. We will respond within a reasonable timeframe. In limited circumstances, we may decline a request as permitted under the APPs, and we will explain the reasons.

9. Anonymity and pseudonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry. However, we may need identifying information to provide quotes or deliver our services.

10. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse site usage. You can configure your browser to refuse cookies, though some features of the website may not function as intended.

11. Direct marketing

We will only send you direct marketing communications where you have consented or where permitted by law. Every marketing communication will include a simple means of opting out, and you may also opt out at any time by emailing ceo@malwaglobal.online.

12. Third-party links

Our website may contain links to third-party websites. Those websites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the policies of any third-party sites you visit.

13. Complaints and privacy enquiries

If you believe we have breached the APPs or the Privacy Act 1988 (Cth), or if you have any questions about this Privacy Policy, please contact us at ceo@malwaglobal.online. We will acknowledge your complaint and investigate it promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. We encourage you to review it periodically.

15. Contact us

For any privacy matters, including access, correction or complaint requests, please contact:

Malwa Global Pty Ltd
ABN 74 703 170 370
Melbourne VIC, Australia
Email: ceo@malwaglobal.online